{"id":1307,"date":"2026-03-24T15:31:18","date_gmt":"2026-03-24T08:31:18","guid":{"rendered":"https:\/\/geru.edu.vn\/blog\/?p=1307"},"modified":"2026-03-24T13:59:53","modified_gmt":"2026-03-24T06:59:53","slug":"caresoft-la-gi-giai-phap-cham-soc-khach-hang-4-0","status":"publish","type":"post","link":"https:\/\/geru.edu.vn\/blog\/caresoft-la-gi-giai-phap-cham-soc-khach-hang-4-0\/","title":{"rendered":"Caresoft l\u00e0 g\u00ec? Gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng 4.0"},"content":{"rendered":"<p><b>Caresoft<\/b><span style=\"font-weight: 400;\"> l\u00e0 m\u1ed9t <\/span><b>ph\u1ea7n m\u1ec1m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (CRM)<\/b><span style=\"font-weight: 400;\"> gi\u00fap doanh nghi\u1ec7p <\/span><b>qu\u1ea3n l\u00fd, t\u01b0\u01a1ng t\u00e1c v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng<\/b><span style=\"font-weight: 400;\"> tr\u00ean nhi\u1ec1u k\u00eanh kh\u00e1c nhau. Gi\u1ea3i ph\u00e1p n\u00e0y gi\u00fap t\u0103ng tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng, t\u1ed1i \u01b0u quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 n\u00e2ng cao hi\u1ec7u su\u1ea5t \u0111\u1ed9i ng\u0169 CSKH trong th\u1eddi \u0111\u1ea1i <\/span><b>chuy\u1ec3n \u0111\u1ed5i s\u1ed1 4.0<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<figure id=\"attachment_1376\" aria-describedby=\"caption-attachment-1376\" style=\"width: 512px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-1376 size-full\" src=\"https:\/\/geru.edu.vn\/blog\/wp-content\/uploads\/2025\/12\/unnamed.png\" alt=\"Caresoft l\u00e0 g\u00ec?\" width=\"512\" height=\"341\"  title=\"Caresoft l\u00e0 g\u00ec? Gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng 4.0\" srcset=\"https:\/\/geru.edu.vn\/blog\/wp-content\/uploads\/2025\/12\/unnamed.png 512w, https:\/\/geru.edu.vn\/blog\/wp-content\/uploads\/2025\/12\/unnamed-300x200.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><figcaption id=\"caption-attachment-1376\" class=\"wp-caption-text\">Caresoft l\u00e0 g\u00ec?<\/figcaption><\/figure>\n<h2><b>Gi\u1edbi thi\u1ec7u v\u1ec1 Caresoft<\/b><\/h2>\n<h3><b>Caresoft l\u00e0 g\u00ec?<\/b><\/h3>\n<p><b>Caresoft<\/b><span style=\"font-weight: 400;\"> l\u00e0 <\/span><b>gi\u1ea3i ph\u00e1p CRM (Customer Relationship Management)<\/b><span style=\"font-weight: 400;\"> to\u00e0n di\u1ec7n, \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf nh\u1eb1m h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p trong vi\u1ec7c <\/span><b>qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng, t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh ch\u0103m s\u00f3c, v\u00e0 theo d\u00f5i h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng<\/b><span style=\"font-weight: 400;\"> t\u1eeb giai \u0111o\u1ea1n ti\u1ec1m n\u0103ng \u0111\u1ebfn sau b\u00e1n h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ph\u1ea7n m\u1ec1m n\u00e0y \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t <\/span><b>tr\u1ee3 th\u1ee7 \u0111\u1eafc l\u1ef1c<\/b><span style=\"font-weight: 400;\"> gi\u00fap doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf \u0111\u1ebfn c\u00e1c t\u1eadp \u0111o\u00e0n l\u1edbn <\/span><b>x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng v\u1edbi kh\u00e1ch h\u00e0ng<\/b><span style=\"font-weight: 400;\">, \u0111\u1ed3ng th\u1eddi <\/span><b>t\u1ed1i \u01b0u h\u00f3a doanh s\u1ed1 v\u00e0 chi ph\u00ed v\u1eadn h\u00e0nh<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>T\u1ea1i sao doanh nghi\u1ec7p n\u00ean s\u1eed d\u1ee5ng Caresoft?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Trong k\u1ef7 nguy\u00ean 4.0, kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 c\u1ea7n m\u1ed9t s\u1ea3n ph\u1ea9m t\u1ed1t, m\u00e0 c\u00f2n mong mu\u1ed1n \u0111\u01b0\u1ee3c <\/span><b>ph\u1ee5c v\u1ee5 nhanh ch\u00f3ng, chuy\u00ean nghi\u1ec7p v\u00e0 c\u00e1 nh\u00e2n h\u00f3a<\/b><span style=\"font-weight: 400;\">. \u0110\u00e2y ch\u00ednh l\u00e0 l\u00fac <\/span><b>Caresoft<\/b><span style=\"font-weight: 400;\"> th\u1ec3 hi\u1ec7n s\u1ee9c m\u1ea1nh c\u1ee7a m\u00ecnh:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u1eadp trung d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/b><span style=\"font-weight: 400;\"> v\u00e0o m\u1ed9t h\u1ec7 th\u1ed1ng duy nh\u1ea5t.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u1ef1 \u0111\u1ed9ng h\u00f3a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><span style=\"font-weight: 400;\"> qua SMS, Email, Zalo, ho\u1eb7c t\u1ed5ng \u0111\u00e0i.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Gi\u00e1m s\u00e1t v\u00e0 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c<\/b><span style=\"font-weight: 400;\"> c\u1ee7a nh\u00e2n vi\u00ean CSKH.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ph\u00e2n t\u00edch h\u00e0nh vi kh\u00e1ch h\u00e0ng<\/b><span style=\"font-weight: 400;\"> \u0111\u1ec3 t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><b style=\"font-style: inherit;\">T\u00f3m l\u1ea1i:<\/b><span style=\"font-weight: 400;\"> Caresoft gi\u00fap doanh nghi\u1ec7p <\/span><b style=\"font-style: inherit;\">hi\u1ec3u kh\u00e1ch h\u00e0ng h\u01a1n \u2013 ph\u1ee5c v\u1ee5 t\u1ed1t h\u01a1n \u2013 v\u00e0 b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3 h\u01a1n<\/b><span style=\"font-weight: 400;\">.<\/span><\/span><\/p>\n<h2><b>H\u01b0\u1edbng d\u1eabn chi ti\u1ebft c\u00e1ch s\u1eed d\u1ee5ng Caresoft<br \/>\n<\/b><\/h2>\n<figure id=\"attachment_1376-2\" aria-describedby=\"caption-attachment-1376-2\" style=\"width: 512px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"size-full wp-image-1376\" src=\"https:\/\/geru.edu.vn\/blog\/wp-content\/uploads\/2025\/12\/unnamed.png\" alt=\"H\u01b0\u1edbng d\u1eabn chi ti\u1ebft c\u00e1ch s\u1eed d\u1ee5ng Caresoft\" width=\"512\" height=\"341\"  title=\"Caresoft l\u00e0 g\u00ec? Gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng 4.0\" srcset=\"https:\/\/geru.edu.vn\/blog\/wp-content\/uploads\/2025\/12\/unnamed.png 512w, https:\/\/geru.edu.vn\/blog\/wp-content\/uploads\/2025\/12\/unnamed-300x200.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><figcaption id=\"caption-attachment-1376-2\" class=\"wp-caption-text\">H\u01b0\u1edbng d\u1eabn chi ti\u1ebft c\u00e1ch s\u1eed d\u1ee5ng Caresoft<\/figcaption><\/figure>\n<h3><b><i>C\u00e1ch b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m Caresoft<\/i><\/b><\/h3>\n<p><i><span style=\"font-weight: 400;\">N\u1ebfu b\u1ea1n m\u1edbi l\u00e0m quen v\u1edbi h\u1ec7 th\u1ed1ng, \u0111\u1eebng lo \u2014 <\/span><\/i><b><i>Caresoft<\/i><\/b><i><span style=\"font-weight: 400;\"> \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf <\/span><\/i><b><i>\u0111\u01a1n gi\u1ea3n, tr\u1ef1c quan v\u00e0 th\u00e2n thi\u1ec7n<\/i><\/b><i><span style=\"font-weight: 400;\">. Ch\u1ec9 v\u1edbi v\u00e0i thao t\u00e1c c\u01a1 b\u1ea3n, b\u1ea1n \u0111\u00e3 c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp to\u00e0n b\u1ed9 quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng cho doanh nghi\u1ec7p m\u00ecnh.<\/span><\/i><\/p>\n<h4><b><i>B\u01b0\u1edbc 1: \u0110\u0103ng k\u00fd t\u00e0i kho\u1ea3n v\u00e0 \u0111\u0103ng nh\u1eadp h\u1ec7 th\u1ed1ng<\/i><\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Truy c\u1eadp <\/span><\/i><b><i>trang ch\u1ee7 Caresoft<\/i><\/b><i><span style=\"font-weight: 400;\"> \u2192 ch\u1ecdn m\u1ee5c <\/span><\/i><b><i>\u0110\u0103ng k\u00fd mi\u1ec5n ph\u00ed<\/i><\/b><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Nh\u1eadp th\u00f4ng tin c\u01a1 b\u1ea3n c\u1ee7a doanh nghi\u1ec7p nh\u01b0 t\u00ean c\u00f4ng ty, email li\u00ean h\u1ec7, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, ng\u00e0nh ngh\u1ec1.<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Sau khi \u0111\u0103ng k\u00fd, b\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c email k\u00edch ho\u1ea1t t\u00e0i kho\u1ea3n. Nh\u1ea5n x\u00e1c nh\u1eadn \u0111\u1ec3 ho\u00e0n t\u1ea5t.<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Ti\u1ebfp theo, \u0111\u0103ng nh\u1eadp v\u00e0o <\/span><\/i><b><i>trang qu\u1ea3n tr\u1ecb Caresoft<\/i><\/b><i><span style=\"font-weight: 400;\"> b\u1eb1ng t\u00e0i kho\u1ea3n v\u1eeba t\u1ea1o.<\/span><\/i><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">Kinh nghi\u1ec7m c\u00e1 nh\u00e2n: Vi\u1ec7c \u0111\u0103ng k\u00fd ch\u1ec9 m\u1ea5t kho\u1ea3ng 2 ph\u00fat. Giao di\u1ec7n kh\u1edfi \u0111\u1ea7u c\u1ee7a Caresoft hi\u1ec3n th\u1ecb c\u00e1c h\u01b0\u1edbng d\u1eabn c\u01a1 b\u1ea3n gi\u00fap ng\u01b0\u1eddi m\u1edbi l\u00e0m quen nhanh ch\u00f3ng m\u00e0 kh\u00f4ng c\u1ea7n k\u1ef9 n\u0103ng k\u1ef9 thu\u1eadt.<\/span><\/i><\/p>\n<h4><b><i>B\u01b0\u1edbc 2: Thi\u1ebft l\u1eadp th\u00f4ng tin doanh nghi\u1ec7p<\/i><\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Th\u00eam <\/span><\/i><b><i>logo<\/i><\/b><i><span style=\"font-weight: 400;\">, <\/span><\/i><b><i>\u0111\u1ecba ch\u1ec9<\/i><\/b><i><span style=\"font-weight: 400;\">, <\/span><\/i><b><i>th\u00f4ng tin li\u00ean h\u1ec7<\/i><\/b><i><span style=\"font-weight: 400;\">, v\u00e0 <\/span><\/i><b><i>gi\u1edd l\u00e0m vi\u1ec7c<\/i><\/b><i><span style=\"font-weight: 400;\"> c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 \u0111\u1ed3ng b\u1ed9 tr\u00ean m\u1ecdi k\u00eanh ch\u0103m s\u00f3c.<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">C\u1ea5u h\u00ecnh c\u00e1c <\/span><\/i><b><i>k\u00eanh li\u00ean l\u1ea1c ch\u00ednh<\/i><\/b><i><span style=\"font-weight: 400;\"> m\u00e0 b\u1ea1n s\u1eed d\u1ee5ng (Facebook Fanpage, Zalo OA, t\u1ed5ng \u0111\u00e0i \u0111i\u1ec7n tho\u1ea1i, email marketing,&#8230;).<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Ch\u1ecdn <\/span><\/i><b><i>lo\u1ea1i kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau<\/i><\/b><i><span style=\"font-weight: 400;\"> (v\u00ed d\u1ee5: b\u00e1n l\u1ebb, B2B, d\u1ecbch v\u1ee5, gi\u00e1o d\u1ee5c&#8230;) \u0111\u1ec3 Caresoft g\u1ee3i \u00fd c\u00e1c k\u1ecbch b\u1ea3n CSKH ph\u00f9 h\u1ee3p.<\/span><\/i><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">M\u1eb9o nh\u1ecf: N\u1ebfu b\u1ea1n s\u1eed d\u1ee5ng Zalo OA ho\u1eb7c Fanpage, h\u00e3y k\u1ebft n\u1ed1i ngay trong b\u01b0\u1edbc n\u00e0y \u0111\u1ec3 <\/span><\/i><b><i>\u0111\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/i><\/b><i><span style=\"font-weight: 400;\"> t\u1ef1 \u0111\u1ed9ng. B\u1ea1n kh\u00f4ng c\u1ea7n nh\u1eadp tay t\u1eebng kh\u00e1ch.<\/span><\/i><\/p>\n<h4><b><i>B\u01b0\u1edbc 3: Nh\u1eadp v\u00e0 ph\u00e2n lo\u1ea1i d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/i><\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b><i>T\u1ea3i l\u00ean danh s\u00e1ch kh\u00e1ch h\u00e0ng hi\u1ec7n c\u00f3<\/i><\/b><i><span style=\"font-weight: 400;\"> (d\u01b0\u1edbi d\u1ea1ng file Excel ho\u1eb7c CSV).<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Ho\u1eb7c <\/span><\/i><b><i>\u0111\u1ed3ng b\u1ed9 t\u1ef1 \u0111\u1ed9ng<\/i><\/b><i><span style=\"font-weight: 400;\"> v\u1edbi c\u00e1c n\u1ec1n t\u1ea3ng nh\u01b0:<\/span><\/i>\n<ul>\n<li aria-level=\"1\"><i><span style=\"font-weight: 400;\">Website (Form \u0111\u0103ng k\u00fd, Chat widget)<\/span><\/i><\/li>\n<li aria-level=\"1\"><i><span style=\"font-weight: 400;\">Facebook\/Zalo (tin nh\u1eafn kh\u00e1ch h\u00e0ng)<\/span><\/i><\/li>\n<li aria-level=\"1\"><i><span style=\"font-weight: 400;\">C\u00e1c k\u00eanh th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed (Shopee, TikTok Shop, Lazada n\u1ebfu t\u00edch h\u1ee3p API).<\/span><\/i><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Caresoft s\u1ebd t\u1ef1 \u0111\u1ed9ng <\/span><\/i><b><i>ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng<\/i><\/b><i><span style=\"font-weight: 400;\"> theo c\u00e1c ti\u00eau ch\u00ed: m\u1edbi, ti\u1ec1m n\u0103ng, \u0111ang ho\u1ea1t \u0111\u1ed9ng, ho\u1eb7c \u0111\u00e3 ng\u1eebng t\u01b0\u01a1ng t\u00e1c.<\/span><\/i><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">\u0110i\u1ec1u t\u00f4i th\u00edch \u1edf \u0111\u00e2y l\u00e0: ph\u1ea7n m\u1ec1m c\u00f3 b\u1ed9 l\u1ecdc th\u00f4ng minh \u2013 v\u00ed d\u1ee5, b\u1ea1n c\u00f3 th\u1ec3 l\u1ecdc ra \u201ckh\u00e1ch h\u00e0ng ch\u01b0a mua trong 30 ng\u00e0y qua\u201d ch\u1ec9 b\u1eb1ng 1 c\u00fa nh\u1ea5p chu\u1ed9t \u0111\u1ec3 l\u00ean k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c l\u1ea1i.<\/span><\/i><\/p>\n<h4><b><i>B\u01b0\u1edbc 4: T\u1ea1o v\u00e0 k\u00edch ho\u1ea1t chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng<\/i><\/b><\/h4>\n<p><i><span style=\"font-weight: 400;\">\u0110\u00e2y l\u00e0 ph\u1ea7n th\u1ec3 hi\u1ec7n r\u00f5 <\/span><\/i><b><i>s\u1ee9c m\u1ea1nh c\u1ee7a Caresoft<\/i><\/b><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">B\u1ea1n c\u00f3 th\u1ec3 <\/span><\/i><b><i>t\u1ef1 \u0111\u1ed9ng h\u00f3a to\u00e0n b\u1ed9 quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/i><\/b><i><span style=\"font-weight: 400;\"> nh\u1edd t\u00ednh n\u0103ng <\/span><\/i><b><i>Marketing Automation<\/i><\/b><i><span style=\"font-weight: 400;\">.<\/span><\/i><i><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/i><i><span style=\"font-weight: 400;\"> V\u00ed d\u1ee5, b\u1ea1n c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp:<\/span><\/i><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Tin nh\u1eafn <\/span><\/i><b><i>ch\u00e0o m\u1eebng kh\u00e1ch m\u1edbi<\/i><\/b><i><span style=\"font-weight: 400;\"> ngay sau khi h\u1ecd \u0111\u1ec3 l\u1ea1i th\u00f4ng tin.<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Chu\u1ed7i email <\/span><\/i><b><i>ch\u0103m s\u00f3c sau b\u00e1n h\u00e0ng<\/i><\/b><i><span style=\"font-weight: 400;\">, g\u1eedi v\u00e0o c\u00e1c m\u1ed1c th\u1eddi gian \u0111\u1ecbnh s\u1eb5n (3 ng\u00e0y, 7 ng\u00e0y, 30 ng\u00e0y).<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Tin nh\u1eafn <\/span><\/i><b><i>tri \u00e2n kh\u00e1ch h\u00e0ng c\u0169<\/i><\/b><i><span style=\"font-weight: 400;\">, t\u1eb7ng m\u00e3 gi\u1ea3m gi\u00e1 sinh nh\u1eadt ho\u1eb7c khuy\u1ebfn m\u00e3i \u0111\u1eb7c bi\u1ec7t.<\/span><\/i><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">C\u00e1c b\u01b0\u1edbc thi\u1ebft l\u1eadp:<\/span><\/i><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Ch\u1ecdn <\/span><\/i><b><i>m\u1eabu k\u1ecbch b\u1ea3n c\u00f3 s\u1eb5n<\/i><\/b><i><span style=\"font-weight: 400;\"> trong th\u01b0 vi\u1ec7n c\u1ee7a Caresoft (ho\u1eb7c t\u1ef1 t\u1ea1o m\u1edbi).<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Nh\u1eadp n\u1ed9i dung tin nh\u1eafn\/email, ch\u1ecdn <\/span><\/i><b><i>\u0111\u1ed1i t\u01b0\u1ee3ng g\u1eedi<\/i><\/b><i><span style=\"font-weight: 400;\">, <\/span><\/i><b><i>th\u1eddi gian k\u00edch ho\u1ea1t<\/i><\/b><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">L\u01b0u v\u00e0 b\u1ea5m \u201c<\/span><\/i><b><i>B\u1eaft \u0111\u1ea7u chi\u1ebfn d\u1ecbch<\/i><\/b><i><span style=\"font-weight: 400;\">\u201d.<\/span><\/i><\/li>\n<\/ol>\n<figure id=\"attachment_1378\" aria-describedby=\"caption-attachment-1378\" style=\"width: 512px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"size-full wp-image-1378\" src=\"https:\/\/geru.edu.vn\/blog\/wp-content\/uploads\/2025\/12\/unnamed-2.png\" alt=\"T\u1ea1o v\u00e0 k\u00edch ho\u1ea1t chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng\" width=\"512\" height=\"341\"  title=\"Caresoft l\u00e0 g\u00ec? Gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng 4.0\" srcset=\"https:\/\/geru.edu.vn\/blog\/wp-content\/uploads\/2025\/12\/unnamed-2.png 512w, https:\/\/geru.edu.vn\/blog\/wp-content\/uploads\/2025\/12\/unnamed-2-300x200.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><figcaption id=\"caption-attachment-1378\" class=\"wp-caption-text\">T\u1ea1o v\u00e0 k\u00edch ho\u1ea1t chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng<\/figcaption><\/figure>\n<h4><b><i>B\u01b0\u1edbc 5: T\u1ea1o v\u00e0 k\u00edch ho\u1ea1t chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng<\/i><\/b><\/h4>\n<p><i><span style=\"font-weight: 400;\">\u0110\u00e2y l\u00e0 ph\u1ea7n th\u1ec3 hi\u1ec7n r\u00f5 <\/span><\/i><b><i>s\u1ee9c m\u1ea1nh c\u1ee7a Caresoft<\/i><\/b><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">B\u1ea1n c\u00f3 th\u1ec3 <\/span><\/i><b><i>t\u1ef1 \u0111\u1ed9ng h\u00f3a to\u00e0n b\u1ed9 quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/i><\/b><i><span style=\"font-weight: 400;\"> nh\u1edd t\u00ednh n\u0103ng <\/span><\/i><b><i>Marketing Automation<\/i><\/b><i><span style=\"font-weight: 400;\">.<\/span><\/i><i><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/i><i><span style=\"font-weight: 400;\"> V\u00ed d\u1ee5, b\u1ea1n c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp:<\/span><\/i><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Tin nh\u1eafn <\/span><\/i><b><i>ch\u00e0o m\u1eebng kh\u00e1ch m\u1edbi<\/i><\/b><i><span style=\"font-weight: 400;\"> ngay sau khi h\u1ecd \u0111\u1ec3 l\u1ea1i th\u00f4ng tin.<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Chu\u1ed7i email <\/span><\/i><b><i>ch\u0103m s\u00f3c sau b\u00e1n h\u00e0ng<\/i><\/b><i><span style=\"font-weight: 400;\">, g\u1eedi v\u00e0o c\u00e1c m\u1ed1c th\u1eddi gian \u0111\u1ecbnh s\u1eb5n (3 ng\u00e0y, 7 ng\u00e0y, 30 ng\u00e0y).<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Tin nh\u1eafn <\/span><\/i><b><i>tri \u00e2n kh\u00e1ch h\u00e0ng c\u0169<\/i><\/b><i><span style=\"font-weight: 400;\">, t\u1eb7ng m\u00e3 gi\u1ea3m gi\u00e1 sinh nh\u1eadt ho\u1eb7c khuy\u1ebfn m\u00e3i \u0111\u1eb7c bi\u1ec7t.<\/span><\/i><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">C\u00e1c b\u01b0\u1edbc thi\u1ebft l\u1eadp:<\/span><\/i><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Ch\u1ecdn <\/span><\/i><b><i>m\u1eabu k\u1ecbch b\u1ea3n c\u00f3 s\u1eb5n<\/i><\/b><i><span style=\"font-weight: 400;\"> trong th\u01b0 vi\u1ec7n c\u1ee7a Caresoft (ho\u1eb7c t\u1ef1 t\u1ea1o m\u1edbi).<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Nh\u1eadp n\u1ed9i dung tin nh\u1eafn\/email, ch\u1ecdn <\/span><\/i><b><i>\u0111\u1ed1i t\u01b0\u1ee3ng g\u1eedi<\/i><\/b><i><span style=\"font-weight: 400;\">, <\/span><\/i><b><i>th\u1eddi gian k\u00edch ho\u1ea1t<\/i><\/b><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">L\u01b0u v\u00e0 b\u1ea5m \u201c<\/span><\/i><b><i>B\u1eaft \u0111\u1ea7u chi\u1ebfn d\u1ecbch<\/i><\/b><i><span style=\"font-weight: 400;\">\u201d.<\/span><\/i><\/li>\n<\/ol>\n<h2><b>C\u00e1c t\u00ednh n\u0103ng n\u1ed5i b\u1eadt c\u1ee7a ph\u1ea7n m\u1ec1m Caresoft<\/b><\/h2>\n<p><b>Caresoft<\/b><span style=\"font-weight: 400;\"> mang \u0111\u1ebfn b\u1ed9 t\u00ednh n\u0103ng m\u1ea1nh m\u1ebd, gi\u00fap doanh nghi\u1ec7p <\/span><b>ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n \u2013 t\u1ef1 \u0111\u1ed9ng \u2013 c\u00e1 nh\u00e2n h\u00f3a<\/b><span style=\"font-weight: 400;\">:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>T\u00ednh n\u0103ng<\/b><\/td>\n<td><b>M\u00f4 t\u1ea3 chi ti\u1ebft<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng (CRM)<\/b><\/td>\n<td><span style=\"font-weight: 400;\">L\u01b0u tr\u1eef to\u00e0n b\u1ed9 th\u00f4ng tin kh\u00e1ch h\u00e0ng, l\u1ecbch s\u1eed mua h\u00e0ng, t\u01b0\u01a1ng t\u00e1c v\u00e0 ph\u1ea3n h\u1ed3i trong m\u1ed9t giao di\u1ec7n duy nh\u1ea5t.<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>T\u1ef1 \u0111\u1ed9ng h\u00f3a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Thi\u1ebft l\u1eadp k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c \u0111\u1ecbnh k\u1ef3 qua Email, SMS, ho\u1eb7c Zalo OA m\u00e0 kh\u00f4ng c\u1ea7n thao t\u00e1c th\u1ee7 c\u00f4ng.<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>T\u1ed5ng \u0111\u00e0i \u1ea3o &amp; Call Center<\/b><\/td>\n<td><span style=\"font-weight: 400;\">T\u00edch h\u1ee3p t\u1ed5ng \u0111\u00e0i \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p, ghi \u00e2m cu\u1ed9c g\u1ecdi, h\u1ed7 tr\u1ee3 popup hi\u1ec3n th\u1ecb th\u00f4ng tin kh\u00e1ch khi c\u00f3 cu\u1ed9c g\u1ecdi \u0111\u1ebfn.<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>B\u00e1o c\u00e1o v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Th\u1ed1ng k\u00ea hi\u1ec7u qu\u1ea3 CSKH, t\u1ec9 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i, doanh thu theo k\u00eanh ho\u1eb7c nh\u00e2n vi\u00ean.<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>T\u00edch h\u1ee3p \u0111a k\u00eanh (Omnichannel)<\/b><\/td>\n<td><span style=\"font-weight: 400;\">K\u1ebft n\u1ed1i v\u1edbi Fanpage Facebook, Website, Zalo OA, Tawk.to,\u2026 gi\u00fap \u0111\u1ed3ng b\u1ed9 v\u00e0 qu\u1ea3n l\u00fd t\u1eadp trung m\u1ecdi tin nh\u1eafn.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><i><span style=\"font-weight: 400;\">\u0110i\u1ec1u t\u00f4i th\u00edch nh\u1ea5t l\u00e0 kh\u1ea3 n\u0103ng t\u1ef1 \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng theo h\u00e0nh vi \u2013 v\u00ed d\u1ee5, kh\u00e1ch v\u1eeba mua h\u00e0ng 7 ng\u00e0y s\u1ebd t\u1ef1 \u0111\u1ed9ng nh\u1eadn tin nh\u1eafn c\u1ea3m \u01a1n v\u00e0 \u01b0u \u0111\u00e3i gi\u1ea3m gi\u00e1 cho l\u1ea7n sau.<\/span><\/i><\/p>\n<h2><b>So s\u00e1nh Caresoft v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 kh\u00e1c<\/b><\/h2>\n<table>\n<tbody>\n<tr>\n<td><b>Ti\u00eau ch\u00ed<\/b><\/td>\n<td><b>Caresoft<\/b><\/td>\n<td><b>GetFly CRM<\/b><\/td>\n<td><b>HubSpot CRM<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Ng\u00f4n ng\u1eef h\u1ed7 tr\u1ee3<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Ti\u1ebfng Vi\u1ec7t<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Ti\u1ebfng Vi\u1ec7t<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Ti\u1ebfng Anh<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Giao di\u1ec7n<\/span><\/td>\n<td><span style=\"font-weight: 400;\">D\u1ec5 d\u00f9ng, th\u00e2n thi\u1ec7n<\/span><\/td>\n<td><span style=\"font-weight: 400;\">T\u01b0\u01a1ng \u0111\u1ed1i ph\u1ee9c t\u1ea1p<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Hi\u1ec7n \u0111\u1ea1i, nhi\u1ec1u t\u00ednh n\u0103ng n\u00e2ng cao<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">H\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt<\/span><\/td>\n<td><span style=\"font-weight: 400;\">C\u00f3 h\u1ed7 tr\u1ee3 24\/7<\/span><\/td>\n<td><span style=\"font-weight: 400;\">C\u00f3<\/span><\/td>\n<td><span style=\"font-weight: 400;\">C\u00f3 (b\u1eb1ng ti\u1ebfng Anh)<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">T\u1ef1 \u0111\u1ed9ng h\u00f3a CSKH<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u2705 C\u00f3 (qua SMS, Zalo, Email)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u2705 C\u00f3<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u2705 C\u00f3<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Gi\u00e1 th\u00e0nh<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Ph\u00f9 h\u1ee3p doanh nghi\u1ec7p Vi\u1ec7t<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Trung b\u00ecnh<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Cao<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">B\u00e1o c\u00e1o v\u00e0 ph\u00e2n t\u00edch<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Chi ti\u1ebft, tr\u1ef1c quan<\/span><\/td>\n<td><span style=\"font-weight: 400;\">C\u01a1 b\u1ea3n<\/span><\/td>\n<td><span style=\"font-weight: 400;\">R\u1ea5t chuy\u00ean s\u00e2u<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">N\u1ebfu b\u1ea1n l\u00e0 <\/span><b>doanh nghi\u1ec7p Vi\u1ec7t Nam<\/b><span style=\"font-weight: 400;\"> \u0111ang t\u00ecm ki\u1ebfm <\/span><b>gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng, gi\u00e1 h\u1ee3p l\u00fd v\u00e0 d\u1ec5 s\u1eed d\u1ee5ng<\/b><span style=\"font-weight: 400;\">, <\/span><b>Caresoft<\/b><span style=\"font-weight: 400;\"> l\u00e0 l\u1ef1a ch\u1ecdn \u0111\u00e1ng c\u00e2n nh\u1eafc h\u01a1n c\u1ea3.<\/span><\/p>\n<h2><b>C\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p (FAQ)<\/b><\/h2>\n<figure id=\"attachment_1379\" aria-describedby=\"caption-attachment-1379\" style=\"width: 512px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1379\" src=\"https:\/\/geru.edu.vn\/blog\/wp-content\/uploads\/2025\/12\/unnamed-3.png\" alt=\"C\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p Caresoft\" width=\"512\" height=\"341\"  title=\"Caresoft l\u00e0 g\u00ec? Gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng 4.0\" srcset=\"https:\/\/geru.edu.vn\/blog\/wp-content\/uploads\/2025\/12\/unnamed-3.png 512w, https:\/\/geru.edu.vn\/blog\/wp-content\/uploads\/2025\/12\/unnamed-3-300x200.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><figcaption id=\"caption-attachment-1379\" class=\"wp-caption-text\">C\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p Caresoft<\/figcaption><\/figure>\n<ol>\n<li><b> Caresoft c\u00f3 mi\u1ec5n ph\u00ed kh\u00f4ng?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\"> Caresoft cung c\u1ea5p b\u1ea3n d\u00f9ng th\u1eed mi\u1ec5n ph\u00ed trong th\u1eddi gian gi\u1edbi h\u1ea1n. Sau \u0111\u00f3, ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 ch\u1ecdn g\u00f3i ph\u00f9 h\u1ee3p v\u1edbi quy m\u00f4 doanh nghi\u1ec7p.<\/span><\/li>\n<li><b> D\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c b\u1ea3o m\u1eadt kh\u00f4ng?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\"> C\u00f3. To\u00e0n b\u1ed9 d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef tr\u00ean h\u1ec7 th\u1ed1ng b\u1ea3o m\u1eadt cao, \u0111\u1ea1t ti\u00eau chu\u1ea9n qu\u1ed1c t\u1ebf, \u0111\u1ea3m b\u1ea3o <\/span><b>an to\u00e0n tuy\u1ec7t \u0111\u1ed1i cho doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li><b> Caresoft c\u00f3 th\u1ec3 t\u00edch h\u1ee3p v\u1edbi Facebook ho\u1eb7c Zalo kh\u00f4ng?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\"> Ho\u00e0n to\u00e0n c\u00f3 th\u1ec3. Ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3 <\/span><b>t\u00edch h\u1ee3p Fanpage Facebook, Zalo OA, Email Marketing, v\u00e0 t\u1ed5ng \u0111\u00e0i \u1ea3o<\/b><span style=\"font-weight: 400;\">, gi\u00fap \u0111\u1ed3ng b\u1ed9 m\u1ecdi t\u01b0\u01a1ng t\u00e1c v\u00e0o m\u1ed9t h\u1ec7 th\u1ed1ng duy nh\u1ea5t.<\/span><\/li>\n<\/ol>\n<h2 data-path-to-node=\"2\"><b>Caresoft: Ch\u00eca Kh\u00f3a Cho T\u01b0\u01a1ng Lai Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng<\/b><\/h2>\n<p data-path-to-node=\"3\">Trong th\u1eddi \u0111\u1ea1i chuy\u1ec3n \u0111\u1ed5i s\u1ed1, kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 mu\u1ed1n \u201c\u0111\u01b0\u1ee3c mua h\u00e0ng\u201d \u2014 h\u1ecd mu\u1ed1n \u0111\u01b0\u1ee3c l\u1eafng nghe, \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 \u0111\u00fang l\u00fac.<\/p>\n<p data-path-to-node=\"4\">\u0110\u00f3 ch\u00ednh l\u00e0 l\u00fd do <b>Caresoft<\/b> ra \u0111\u1eddi \u2014 kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng, m\u00e0 l\u00e0 m\u1ed9t h\u1ec7 sinh th\u00e1i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00f4ng minh, gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u00e0 b\u1ec1n v\u1eefng v\u1edbi t\u1eebng kh\u00e1ch h\u00e0ng.<\/p>\n<p data-path-to-node=\"5\">? <b>Nh\u1eefng gi\u00e1 tr\u1ecb Caresoft mang l\u1ea1i cho doanh nghi\u1ec7p<\/b><\/p>\n<ul data-path-to-node=\"6\">\n<li>\n<p data-path-to-node=\"6,0,0\"><b>T\u1ef1 \u0111\u1ed9ng h\u00f3a<\/b> to\u00e0n b\u1ed9 quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng <span class=\"math-inline\" data-math=\"\\rightarrow\">$\\rightarrow$<\/span> <b>ti\u1ebft ki\u1ec7m<\/b> th\u1eddi gian, nh\u00e2n l\u1ef1c.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,1,0\"><b>Ph\u00e2n t\u00edch d\u1eef li\u1ec7u<\/b> h\u00e0nh vi kh\u00e1ch h\u00e0ng <span class=\"math-inline\" data-math=\"\\rightarrow\">$\\rightarrow$<\/span> gi\u00fap b\u1ea1n <b>hi\u1ec3u r\u00f5<\/b> \u0111i\u1ec1u h\u1ecd c\u1ea7n, \u0111\u1ec3 ph\u1ee5c v\u1ee5 \u0111\u00fang c\u00e1ch.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,2,0\"><b>N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n h\u00f3a<\/b> <span class=\"math-inline\" data-math=\"\\rightarrow\">$\\rightarrow$<\/span> t\u1ea1o l\u00f2ng trung th\u00e0nh v\u00e0 <b>t\u0103ng t\u1ef7 l\u1ec7 quay l\u1ea1i<\/b> mua h\u00e0ng.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,3,0\"><b>T\u0103ng doanh thu b\u1ec1n v\u1eefng<\/b> <span class=\"math-inline\" data-math=\"\\rightarrow\">$\\rightarrow$<\/span> nh\u1edd gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169, gi\u1ea3m chi ph\u00ed t\u00ecm ki\u1ebfm kh\u00e1ch m\u1edbi.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,4,0\"><b>H\u1ed7 tr\u1ee3 ti\u1ebfng Vi\u1ec7t 100%<\/b> <span class=\"math-inline\" data-math=\"\\rightarrow\">$\\rightarrow$<\/span> ph\u00f9 h\u1ee3p v\u1edbi m\u1ecdi doanh nghi\u1ec7p Vi\u1ec7t Nam t\u1eeb nh\u1ecf \u0111\u1ebfn l\u1edbn.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"7\"><b>Caresoft ch\u00ednh l\u00e0 b\u01b0\u1edbc ti\u1ebfn t\u1ea5t y\u1ebfu \u0111\u1ec3 doanh nghi\u1ec7p Vi\u1ec7t Nam b\u1ee9t ph\u00e1 trong k\u1ef7 nguy\u00ean 4.0.<\/b> \u0110\u1eebng \u0111\u1ec3 \u0111\u1ed1i th\u1ee7 v\u01b0\u1ee3t l\u00ean trong cu\u1ed9c \u0111ua v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. H\u00e3y b\u1eaft \u0111\u1ea7u h\u00e0nh tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1 c\u1ee7a b\u1ea1n ngay h\u00f4m nay!<\/p>\n<hr data-path-to-node=\"8\" \/>\n<p data-path-to-node=\"9\">? <b>\u0110\u1eebng b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i!<\/b><\/p>\n<p data-path-to-node=\"10\">\u0110\u1ec3 kh\u00e1m ph\u00e1 chi ti\u1ebft v\u1ec1 c\u00e1c t\u00ednh n\u0103ng v\u01b0\u1ee3t tr\u1ed9i, c\u00e1c g\u00f3i gi\u1ea3i ph\u00e1p linh ho\u1ea1t v\u00e0 nh\u1eefng c\u00e2u chuy\u1ec7n th\u00e0nh c\u00f4ng c\u1ee7a c\u00e1c doanh nghi\u1ec7p \u0111\u00e3 tin t\u01b0\u1edfng <b>Caresoft<\/b>, h\u00e3y <b>truy c\u1eadp website <\/b>ch\u00ednh th\u1ee9c c\u1ee7a ch\u00fang t\u00f4i ngay <a href=\"https:\/\/geru.edu.vn\/blog\/\">t\u1ea1i \u0111\u00e2y<\/a> v\u00e0 t\u00ecm hi\u1ec3u th\u00eam nhi\u1ec1u th\u00f4ng tin h\u1eefu \u00edch!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Caresoft l\u00e0 m\u1ed9t ph\u1ea7n m\u1ec1m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (CRM) gi\u00fap doanh nghi\u1ec7p qu\u1ea3n l\u00fd, t\u01b0\u01a1ng t\u00e1c v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng tr\u00ean nhi\u1ec1u k\u00eanh kh\u00e1c nhau. Gi\u1ea3i ph\u00e1p n\u00e0y gi\u00fap t\u0103ng tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng, t\u1ed1i \u01b0u quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 n\u00e2ng cao hi\u1ec7u su\u1ea5t \u0111\u1ed9i ng\u0169 CSKH trong th\u1eddi \u0111\u1ea1i [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1376,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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m\u1ec1m","link":"https:\/\/geru.edu.vn\/blog\/category\/phan-mem\/"}},"tags_names":{"45":{"name":"Caresoft","link":"https:\/\/geru.edu.vn\/blog\/tag\/caresoft\/"},"9":{"name":"ph\u1ea7n 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